The challenge

Desperate families need quick solutions. With potentially many moving parts (typically volunteers), the administration of services to families in crisis needs to work fluidly. From intake interviews and counselling, to lining out temporary housing, transportation and day care—all requires good organization. Matching needs with available community resources takes time-consuming coordination, and there is always risk when you are not carefully selecting volunteers.

The solution

CaseFlow streamlines organizations and saves at least 25% of their administrative time. We tailor CaseFlow to the particular range of services provided by the crisis intervention team.

Here is a sample of features CaseFlow can provide to family crisis organizations:

• Complete tracking of client services—who, what, when, where…
• Libraries of categorized, selectable resources
• Automated email notifications to clients and resources
• Remote engagement from community resources for client check-in/check-out
• Counseling and referral tracking
• Automated statistical reports for stakeholders

Expected outcomes

After implementation a family crisis organization can expect to have more time for community relationships and fundraising. Stress on the staff will be reduced through better organization, and volunteers will be easier to train. Clients will be happy with a professionalism that permits more time for one-on-one conversations.